Frequently asked questions (FAQ)

On regular public transport services in Prague — that is, in the metro, trams, buses, trolleybuses, or on ferries — any passenger aged 65 or older can travel completely free of charge; in the event of a ticket inspection, it is sufficient to present an ID card or passport. Different rules apply only on trains, where a special pass or its electronic alternative is required for travel without an additional ticket. A completely separate category consists of special tariff routes, such as the Airport Express bus line connecting Prague Main Railway Station with the airport, historic tram lines 41 to 43, and the historic bus line K. This benefit also applies to passengers from abroad.

Yes, based on a ZTP or ZTP/P card, it is possible to travel within Prague’s city transport completely free of charge. In the event of a check, it is enough to show a valid ZTP or ZTP/P card. This benefit applies only to cards issued in the Czech Republic — it does not apply on trains.

Discounts in suburban transport are decided by the state through the Ministry of Transport and the Central Bohemian Region, while discounts in Prague are decided by the Prague City Hall. Both have different priorities for favoring different groups of passengers and different financial capacities to compensate carriers for each discount — it’s not just about the decision itself. Passengers aged 15 to 26 have discounts only on prepaid fares, not on single tickets. However, in Prague, prepaid fares are significantly reduced, so they pay off after just three round trips to the city per month.

PID transport conditions allow the transport of only one dog per platform. An exception is when two dogs are being transported by the same passenger, or if a stroller is already being transported.

Since 2024, all bus and trolleybus stops within the Prague Integrated Transport (PID) system have been standardized as “request stops.” Passengers must signal their intention to get off in good time by pressing the button on board; when boarding, it is enough to stand visibly in the stop area so that the driver has time to react to the passenger’s request to board. The aim of this change is to speed up transport, reduce fuel consumption, and increase travel comfort. The change applies to both urban and suburban lines throughout the PID system.

In public transport, it is forbidden to eat and drink, as well as to bring beverages in open containers or unwrapped food (except on trains), in order to maintain cleanliness and comfort for all passengers. The driver has the right to refuse travel to passengers who violate this rule, as they are responsible for safety and order on board.

How to know if your cup is suitable for transport?
Simple test: turn the cup upside down. If the liquid does not spill, it means it is properly closed and suitable for transport.

Of course. In this case, we recommend contacting the electronic ticketing system operator within the Prague Integrated Transport network, the city company Operátor ICT. You can reach them by email at info@pidlitacka.cz or via the information line at +420 246 030 970 (weekdays 8:00–16:00).

The app is primarily set up for standard fares (without discounts). If a passenger is eligible for a discount and has already provided proof, they need to visit one of the PID ticket offices once to verify the discount, after which it will be applied in the app. For future purchases, visiting the office in person is no longer necessary. For the Student 18–26 tariff, eligibility for discounts must be documented separately for each school/academic year. This can all be done online by adding the ISIC card number to the user profile.