Frequently asked questions (FAQ)

On regular public transport lines in Prague, i.e., in the metro, trams, buses, trolleybuses, or ferries, any passenger aged 65 and over can travel completely free of charge; in case of a ticket inspection, it is sufficient to present an ID card or passport. Different rules apply only on trains, where a special pass or its electronic alternative is required for travel without an additional ticket; a completely separate category are lines with a special tariff, which include the Airport Express bus line connecting Prague’s main station with the airport, historical tram lines 41 to 43, and historical bus line K. This benefit also applies to passengers from abroad.

Yes, based on the ZTP and ZTP/P card, it is possible to travel within Prague’s urban transport completely free of charge. It is sufficient to show a valid ZTP or ZTP/P card during a possible inspection. This benefit applies only to cards issued in the Czech Republic – it does not apply on trains.

Discounts in suburban transport are decided by the state through the Ministry of Transport and the Central Bohemian Region, while discounts in Prague are decided by the Prague City Hall. Both have different interests in prioritizing different groups of passengers and different financial possibilities to compensate carriers for individual discounts; it’s not just about the decision itself. Passengers aged 15 to 26 have discounted only prepaid tickets in Prague, not single ones. However, prepaid tickets in Prague are significantly discounted, so it pays off already with three round trips to the city per month.

PID transport conditions allow the transport of only one dog per platform. An exception is the situation where one passenger transports two dogs, or a stroller is already being transported.

From 2024, all bus and trolleybus stops within the Prague Integrated Transport (PID) are unified as “request stops”. Passengers must signal their intention to exit in time by pressing the button in the vehicle; for boarding, it is sufficient to stand visibly in the stop area so that the driver can react in time to the passenger’s request to board. The aim of this change is to speed up transport, reduce fuel consumption, and increase travel comfort. The change applies to both urban and suburban lines throughout the PID system.

In public transport, it is forbidden to eat and drink, as well as to bring beverages in open containers or unwrapped food (except on trains), to maintain cleanliness and comfort for all passengers. The driver has the right to prohibit travel to passengers who violate this ban, as they are responsible for safety and order in the vehicle.

You can have a ticket or coupon always only on one carrier, to prevent sharing it among multiple people. However, you can add multiple different carriers to your account (for example, a payment card, mobile phone, In Karta, etc.) and choose which one to store the ticket on.

Of course, in this matter, we recommend contacting the electronic fare system administrator in the Prague Integrated Transport network, the municipal company Operátor ICT, you can use the email address info@pidlitacka.cz, or the telephone information line +420 246 030 970 with operating hours on weekdays from 8:00 to 16:00.

The app is primarily set to basic fare (without discount). If the passenger requires some discount, and has already documented the relevant entitlement earlier, then it is necessary to visit one of the PID pre-sale points once, where they will verify the discount and subsequently register it in the app. For further purchases, it is not necessary to physically visit the branches. In the case of the Student 18-26 years tariff category, the entitlement to the discount is documented each school/academic year separately. Everything can be handled online by supplementing the user profile with the ISIC card number.

When purchasing tickets with a payment card, it may happen that a small amount is temporarily deducted from your account, for example, 1 CZK. This is a standard bank security procedure, by which the bank verifies that the card is active. This amount is only temporary and automatically returned to the account during final settlement.

Similarly, if you make multiple journeys over several days, the bank may combine multiple payments together. Instead of several individual items, you will see one summary amount. For example, instead of two separate payments of 70 CZK and 40 CZK, one payment of 110 CZK may appear.

This behavior depends purely on your bank’s settings and cannot be influenced from our side in any way. It is not an error, but a completely standard way of processing payments that banks use for efficiency and cost savings.

Card payment is not guaranteed. The option to pay by card in the vehicle is an additional service, not an obligation. Just like in a store – if the terminal doesn’t work, you don’t get the purchase for free. The same applies in transport. If payment by card is not possible for technical reasons, the passenger is obliged to use another payment method – for example, cash, the PID Lítačka mobile app, or another available method. If the passenger is unable to pay the fare by any means, the driver has full right to refuse transport of the passenger.